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You can ask for help without reporting anything.

This page is for anyone being controlled, exploited or hurt — at work or at home. Every phone number is printed here in full, so you do not have to open a document or download anything. Where a service says it helps whatever your papers, this page says so and quotes it. Where we could not establish something, it says that instead.

Sources checked 9 September 2026. Every number below was taken from that organisation’s own website on that date, not from a leaflet.

Never hand your passport to anyone.No employer has any right to hold it. Not the agency. Not the family you work for. Not “for safekeeping”, and not until a debt is paid.

The Philippine Passport Act puts this more strongly than most people realise. Section 11 says a Philippine passport “remains at all times the property of the Government, the holder being a mere possessor thereof … and the same may not be surrendered to any person or entity other than the government or its representative.” The only lawful safekeeping is at a Philippine post, which must give you a receipt.

So it is not a matter of your preference. Handing your passport to an employer is something the law says may not be done — and an employer who asks for it is asking you to do something the Philippine government has ruled out. The ICON Kit says the passport is your property; the Act says it is the Republic’s and yours to hold. Either way, it is not theirs.

If someone already has it
  1. Ask for it back once, in front of someone else if you can. Send it as a message rather than saying it, so there is a record.
  2. Do not sign anything to get it back — not a debt note, not a resignation, not a new contract.
  3. Tell the Consulate. A withheld passport is one of the situations assistance-to-nationals exists for, and they can start a replacement. Their emergency and WhatsApp number is +34 679 324 462.
  4. Say so when you call for help. Retention of identity documents is number seven of the eleven indicators of forced labour the International Labour Organization uses, and it is one of the named signs in the Spanish government’s own detection tool. It is a thing the people on the other end of the phone are trained to recognise.
  5. Or talk to someone who is not the police first. Barcelona’s own anti-trafficking unit, below, helps people who have not reported and do not want to. The anti-trafficking line is 900 10 50 90; 112 is for danger now.
The test is not who is holding it. It is whether you can get it back.The ILO puts it in one sentence: what matters is whether workers can freely access their documents at any time, without needing prior approval. If you would have to ask, and the answer might be no, that is the indicator — however politely it was taken and whatever reason was given.

Being honest about what the law does here. Holding a worker’s passport is not itself a separate crime in Spain — there is no such offence in the Criminal Code. What it is, is evidence: article 177 bis, the trafficking offence, is committed through “intimidation” or “abuse of a situation of need or vulnerability”, and a withheld passport is one of the standard ways that is proved. Do not expect the police to treat the retention on its own as an arrest; do expect an investigator to take it seriously as part of a picture.

Take a photograph of every page of your passport now, and of your visa, your TIE if you have one, and any contract. Send it to yourself by email so it does not live only on the phone. Replacing a passport is much faster when you can prove what was in it.

When work becomes control

Trafficking is not usually a locked door. It is a debt that never gets smaller, a document somebody else is holding, and no one to talk to. Most people in it did not think the word applied to them.

Barcelona’s own unit will talk to you before you decide anythingThe city council runs a free anti-trafficking unit, and it states its terms plainly: it helps anyone showing signs of trafficking whether or not the police have identified them, whether or not they have reported anything, and whether or not their immigration status is in order — for exploitation of any kind, including work, forced marriage and forced begging. It is not the police and it is not immigration.

Note who the two big helplines are for. 016 and 900 900 120 answer violence against women, and 016’s trafficking remit as written is sexual exploitation. If you are a man being made to work, or if this is about work rather than a partner, start with the anti-trafficking line or with UTEH below. Both take anyone.

Who to call

Three numbers from the Consulate’s own list are not here. Cruz Roja’s trafficking address and Diaconía’s trafficking line and email do not appear anywhere on those organisations’ current websites, and Cruz Roja’s general number is often quoted wrongly — it is 900 22 11 22, Monday to Friday 09:00–20:00, which is an information line and not a crisis line. We would rather print six numbers that answer than nine that might not.

Reporting it as a Filipino, from here

The Philippine anti-trafficking hotline, 1343, is answered 24 hours a day and takes cases wherever the crime happened — but 1343 and “(02) 1343” are Philippine numbers. Neither the Commission on Filipinos Overseas, which runs the line, nor the DMW publishes a version you can dial from Spain. So give 1343 to your family at home, and from Barcelona use one of these instead.

Two things the Philippine side does not say. None of the DMW, OWWA, CFO or 1343 pages state that their service is free of charge or confidential. And philippine-embassy.es — an address still passed around — no longer exists. The Embassy’s site is madridpe.dfa.gov.ph.

Checking a job offer, and the person offering it

Nine red flags, and how to look a recruiter up on the Philippine register before you commit to anything.

What should stop you

These are not our opinions. Each one is an indicator in the Spanish government’s own detection tool for labour trafficking, or in the ILO’s list of eleven signs of forced labour.

  • You do not know exactly where you will be working. No address, no employer’s name, or “we will sort that out when you arrive”.
  • There is no written contract — or the terms are unclear, or it is in a language you do not read and nobody will translate it.
  • You are given a different contract on arrival from the one you agreed. Signing a new contract at the destination is one of the named signs.
  • The real conditions turn out to be different from what you were told — about pay, hours, the type of work, the housing, or your papers.
  • You are charged excessive recruitment fees, or asked for money up front: a placement fee, a “processing” fee, a fee to hold the position.
  • Someone lends you the cost of the flight and the paperwork against your future wages. That is how debt bondage starts, and it is one of the eleven ILO signs.
  • You are asked to hand over your passport, or a scan of it, before there is a contract.
  • You will depend on the same person for everything — the job, the room, the food, and work for your relatives. The ILO names that multiple dependency specifically.
  • You are hurried. Deposits, deadlines and “the employer has other candidates” are the pressure that stops people checking.

One more that applies before you leave the Philippines: under the Migrant Workers Act it is illegal recruitment to withhold or deny an applicant’s travel documents before departure, for money or for any other reason. So is charging more than the allowed fees, and so is substituting the contract that was approved for a worse one.

Check the recruiter yourself

In the Philippines only agencies licensed by the Department of Migrant Workers (DMW) may recruit for work abroad, and the DMW publishes the whole register — 3,794 agencies today — with each one’s current status. Search the exact name here:

dmw.gov.ph/inquiry/licensed-recruitment-agencies
The DMW moved its site recently. If that page will not load, the same register is still served from the old one at dmw.gov.ph/archives/v1/licensed-recruitment-agencies. Both need JavaScript, so they will not open on a very old phone — in that case ring MWO Madrid below and have a person check.

Being on the list is not the same as being licensedThis is the part that catches people. The register includes agencies that have lost their licence, so finding the name is not the answer — read the status beside it. Only Valid License and Valid License – Provisional mean the agency may recruit today. The other statuses printed on that page are Expired, Cancelled, Delisted, Denied Renewal, Ceased Operations, Inactive and Forever Banned. There is no separate blacklist to check; it is all one list, and the status column is the whole of it.

Take a screenshot of the entry, with the status visible and the date. If the name is not on the register at all, the person offering you the job is not a licensed recruiter.

Or have a person check it for you, from here

The Philippine labour office for Spain is the Migrant Workers Office in Madrid, at Calle Serrano 161, Planta Baja, 28002 Madrid, Monday to Friday 09:00–17:00.

OWWA’s own directory also publishes +34 640 80 40 90 for the labour office and +34 678 246 390 for OWWA in Madrid. Both sets are current on official sites today; if one does not answer, try the other.

What a domestic worker in Spain is owed

The wage, the hours, the rest, and what a dismissal costs them. Spain’s labour inspectorate publishes all of it in Tagalog.

Knowing the numbers is what turns “my employer is unfair” into something an inspector can act on.

At least the minimum wage, in cash
For 2026 the minimum is €1,221 a month full-time, and the year may not come to less than €17,094 — that is fourteen payments of €1,221, the twelve months plus two extra annual payments. If those two are spread across the year instead, the monthly figure is at least €1,424.50. Paid by the hour, and living out, the minimum is €9.55 an hour worked.Real Decreto 126/2026, articles 1, 3 and 4
Board and lodging cannot swallow your wages
An employer may count food and accommodation as part of your pay, but no more than 30% of the total — and the cash you are handed must still be at least the full monthly minimum wage. The minimum-wage decree says it flatly: pay in kind may in no case reduce the full cash amount. In practice that means board and lodging can only come out of pay above the minimum, never out of the minimum itself. “You get a room and meals, so the pay is low” is not lawful.Real Decreto 1620/2011, article 8.2; Real Decreto 126/2026, article 4.3
No written contract counts in your favour, not theirs
Either side can demand a written contract at any time, including in the middle of the job. And where there is no written agreement, the contract is presumed to be permanent and full-time unless proved otherwise. Your employer must also tell you in writing what is being counted as pay in kind, how much on-call time is agreed and how it is paid, and the arrangement for sleeping in the house.Real Decreto 1620/2011, article 5
Forty hours a week, and on-call time is paid
Forty hours of actual work is the maximum ordinary week. If you live in, extra on-call hours can be agreed, but they cannot average more than 20 hours a week over a month and must be paid at least the same rate as ordinary hours. Anything beyond that is overtime and must be paid or given back as time off.
Twelve hours between one day and the next
At least twelve hours off between finishing and starting again. For a live-in worker this can be cut to ten, but the missing time has to be given back within four weeks. Live-in workers also get at least two hours a day for main meals.
A day and a half off every week
At least 36 continuous hours — normally Saturday afternoon, or Monday morning, plus all of Sunday.
Thirty days’ holiday a year
Thirty calendar days, at least fifteen of them in one block, plus the public holidays and leave in the Workers’ Statute.
Registration with Social Security before your first day
Your employer must register you before you start, however few the hours, and pay contributions on everything you are paid. If they do not, benefits you should get later are reduced or lost. Since 1 October 2022 domestic work is also covered for unemployment and by the wage guarantee fund.
You cannot be dismissed just because they feel like it
The old rule that let a household end the job at will was abolished in 2022. A dismissal now needs one of three stated reasons — the family’s income has fallen or its costs risen, its needs have genuinely changed, or your conduct has reasonably and proportionately lost their trust — and it must be in writing, saying which. You get severance of twelve days’ pay for each year worked, up to six months’ pay, handed over at the same time; twenty days’ notice if you have been there over a year; and six paid hours a week to look for work. If you live in, you cannot be dismissed between 17:00 and 08:00 except for a very serious breach — so nobody can put you on the street at night. If the writing or the money is missing, the ordinary unfair-dismissal rules apply instead.Real Decreto-ley 16/2022, amending Real Decreto 1620/2011 article 11
Free employment-law advice, and it does not depend on your papersBarcelona Activa runs Labour Rights Defence Points with the CCOO and UGT unions, and the city states the access rule in as many words: anyone, regardless of where they live or their administrative status, can use this service. Free advice on a contract, unpaid wages, hours or a dismissal, from someone whose job is employment law. How to reach them →
Complaining to the labour inspectorate — the honest version
  • A complaint cannot be anonymous. Both the Spanish and the Catalan inspectorates say so in writing: you have to identify yourself with a DNI, NIE or passport. Anyone who tells you otherwise is guessing.
  • But your employer is not told who complained. Both inspectorates are required to keep the origin of a complaint confidential from the business being inspected.
  • If you are dismissed after complaining, the dismissal is void. That is the inspectorate’s own wording.
  • File it in Catalonia through the Generalitat’s labour inspectorate, or through the national inspectorate’s form. The general Generalitat line is 012.

The whole of this section is published by the Spanish labour inspectorate in Tagalog, written for domestic workers: Alamin ang iyong mga karapatan — Mga Manggagawa sa Bahay. It is worth reading in full and worth sending to anyone you know in the same job.

When it is happening at home

Abuse is physical, emotional, sexual — or financial. The last one is the one people do not recognise as abuse, so it is first here.

Who to call

Where to walk in without an appointment

SARA — Servei d’Atenció, Recuperació i Acollida, C/ Marie Curie 16, Metro Llucmajor (L4). Urgent walk-in Monday to Friday, 09:00–13:00. It is the way into emergency shelter. SARA states its terms as plainly as UTEH does: it attends all women, children and adolescents without discrimination as to legal situation, and whether or not their situation is regularised, and whether or not they have reported. Young people aged 12 to 17 have their own team, SARA Jove, on 667 443 205.

There is a PIAD in every district, twelve points in all, plus extra ones in Zona Nord and La Marina. Its free legal advice covers immigration — including defending against an expulsion procedure — and it publishes a women’s rights handbook on exactly that.

One correction to the ICON Kit. The Kit prints +34 679 324 462 as the Consulate’s Gender and Development hotline. The Consulate’s own site publishes it as the WhatsApp hotline and the after-hours assistance-to-nationals line, and names its GAD Focal Officer — a serving consul — with no separate published number. Call it; it is the right number. It is just not a dedicated gender-violence line, and you should not expect one to answer.

What you can ask for, here and at home

A free lawyer before you report anything, changes at work without losing the job, a protection order — and the honest limit of what Philippine law can do from Barcelona.

What you can ask for in Spain

Spain’s Organic Law 1/2004 is not a statement of principle. It is a list of things you can name at a counter, and every line below is in the law as it stands today.

A lawyer, free, before you report anything
You have the right to free legal advice in the moment immediately before making a complaint, and to a free lawyer and court agent in every case, criminal or administrative, that arises from the violence — with one lawyer carrying it through. The law says immediate, free, specialist legal defence is guaranteed to any victim who asks for it.Organic Law 1/2004, article 20.1
Help in a language you speak
Information has to be made accessible to women who do not speak Spanish or Catalan. That is a duty on the service, not a favour.Article 18.3
Emergency care that cannot be switched off
Information, immediate psychological support by phone and online, 24-hour legal advice, shelter, and comprehensive social assistance are classed as essential services — the category that has to keep running whatever else is happening.Article 17.3
Changes at work, without losing the job
Shorter or rearranged hours, a move to another workplace or another city, adaptation of your job, suspension of your contract with your post kept for you, or ending the contract — and suspending or ending it for this reason counts as legal unemployment, with the time counted as if you had been paying contributions. Lateness and absence caused by the violence are justified and paid when social services or health services say so.Article 21
A one-off payment if you cannot work
If your income is under 75% of the minimum wage and it will be hard for you to find work, a single payment worth six months of unemployment benefit — more with children, more again with a recognised disability.Article 27
A protection order from a Gender Violence Court
A judge can order the man out of the home and forbid him to return, set a minimum distance he may not cross — from you, your home, your work, anywhere you go — and ban all contact, with electronic monitoring if needed. These can be ordered together or separately, and it does not matter whether you already left. You do not have to go to a court to ask for one: the request can be made to the court, to the prosecutor, to the police, to a victim-support office, or to social services. A hearing must be held within a maximum of 72 hours of the request, and the judge rules straight after it. The order is a single document that works in front of any authority in Spain.Articles 62 and 64; Criminal Procedure Act, article 544 ter
You do not necessarily have to go to the police firstArticle 23 lists what proves you are a victim, and a court judgment is only the first item on it. A protection order counts. A prosecutor’s report counts. And so does a report from social services, from a specialist service, or from a public shelter service. That is the door PIAD and SARA open. Reporting to the police is one route to these rights; it is not the only one.

What Philippine law does, and does not, do from here

The ICON Kit points to Republic Act 9262, the Anti-Violence Against Women and Their Children Act of 2004, and it is worth knowing — but not for the reason most people assume. Read it for its definitions, not for its reach.

What it is good for: it names economic abuse as abuse

RA 9262 covers acts by a husband, a former husband, a man she has or had a sexual or dating relationship with, or a man she has a child with. It lists physical, sexual and psychological harm — and economic abuse, which it defines as acts that make or try to make a woman financially dependent: withdrawing financial support, stopping her working, depriving her of money or of the use of shared property, destroying household property, or controlling her money or the couple’s money. If you have been told that is not abuse, Philippine law disagrees, and so does Spanish practice.

What it does not do: it does not reach Barcelona. RA 9262 has no provision extending it to acts committed abroad. Its protection orders are enforceable “anywhere in the Philippines” and nowhere else, and its venue rules put the case in a Philippine court where the offence happened or where the petitioner lives. The Supreme Court did open one narrow door in AAA v. BBB (2018) — a psychological-violence case can be heard in the Philippines even where the conduct happened abroad — but only where the victim lives in the Philippine city where she files. That fits a wife at home whose husband works overseas. It does not, on its own terms, fit a woman living in Barcelona. And there is no mechanism anywhere in the Act for filing a case at a Consulate. If the violence is happening to you here, Spanish law is the law that protects you.

Two situations where Philippine law is still the right tool: if the man is in the Philippines and the abuse — including the financial kind, cutting off support or seizing property — is happening there, that is a Philippine offence in a Philippine court; and the Act lets relatives, social workers, police, a Punong Barangay or two concerned citizens petition on a woman’s behalf, which matters if the person being hurt is your mother or your sister at home. A Philippine court can also order an employer to withhold part of the man’s salary and pay it to her directly.

If you are the one being violent, or you can feel yourself heading there, Barcelona runs a service for that too: Plural, centre de masculinitats, 933 491 610, Mon–Thu 09:00–14:00 and 15:00–20:00, Fri 09:00–15:00.

If you have no papers

This is why most people never call. It deserves a straight answer rather than a comforting one, so here is what we could establish from the services’ own words, and what we could not.

Four services say it in writing

SARA — Barcelona’s recovery and shelter service
Attends all women, children and adolescents without discrimination as to age, health, disability, legal situation, sexual orientation or origin, and specifically whether or not a foreign woman or child’s situation is regularised, and whether or not she has reported the violence. The two things it does ask are that you live in Barcelona and that the violence is current or its effects are.Ajuntament de Barcelona, SARA service page and 2026 leaflet
Barcelona’s anti-trafficking unit — UTEH
Helps anyone showing signs of trafficking whether or not they have been identified by the police, whether or not they have reported anything, and whether or not their immigration status is in order. That is the council’s own list of conditions, and each one is written as “either way”. It is a free municipal social service, not the police and not immigration.Ajuntament de Barcelona, UTEH service page
The Philippine Consulate General in Barcelona
“The Philippine Consulate General in Barcelona is mandated to assist all Filipinos requiring urgent assistance, regardless of status.” You can walk in without an appointment during office hours.Consulate, Assistance-to-Nationals page
Fundación Cruz Blanca, Lleida
Its trafficking programme is written for migrants whose administrative situation is irregular who are victims of, or at risk of, trafficking and labour exploitation.Fundación Cruz Blanca, anti-trafficking programme
Barcelona Activa’s Labour Rights Defence Points
“Anyone, regardless of where they live or their administrative status, can access this service.” Free employment-law advice with the CCOO and UGT unions — the place to take unpaid wages, impossible hours or a dismissal. How to reach them →Ajuntament de Barcelona / Barcelona Activa
Two things the criminal law says that are worth knowing
  • Recruiting someone with a false or deceptive job offer is a crime in Spain, and so is employing a foreign national without a work permit on terms that strip away their rights. Both carry prison. The offence is the employer’s, not yours.Criminal Code, article 312.2
  • A person who has been trafficked is exempt from punishment for offences they committed while being exploited. The law anticipates that people are made to break rules by the situation they are held in.Criminal Code, article 177 bis, paragraph 11

Complaining about an employer

The labour inspectorate is not the immigration authority, and its rules on this are published rather than rumoured:

The same page is honest about the limit: a non-EU national can only be registered with Social Security and contribute if they hold authorisation to work in Spain. Your right to be paid for work you already did does not depend on that — but your pension record does.

Health care does not depend on papers at allSince 13 March 2026 you can use public health care in Catalonia without residence papers, and emergency care has never depended on them. How to get a health card, and what to say at the desk →

What we could not establish

Whether the two big helplines ask about immigration status. Neither says, either way, and we are not filling that silence with a reassurance we cannot source. What each one does say is worth the distinction: the Generalitat calls 900 900 120 anonymous, which means you are not required to give your name; the Ministry of Equality calls 016 confidential and never uses the word anonymous. If not being named matters more to you than anything else tonight, that difference is the answer. If your papers are the thing you are afraid of, start with SARA or UTEH, which both put it in writing.

Calling 112 is still the right thing when a life is in danger. This page is not going to tell you otherwise, and it is not going to pretend an emergency call carries no risk of being identified either. What the law says about that risk is below. What we cannot promise you is an outcome.

The immigration law, article by article

What reporting actually does to a deportation file, the ninety days a trafficking victim is owed, and where the protection stops.

Two articles of Spain’s immigration law, Organic Law 4/2000, exist for exactly this fear. They are worth knowing by number, because they are what a lawyer or a social worker will reach for.

Article 31 bis — reporting violence does not start a deportation
Foreign women have the rights in the gender-violence law whatever their administrative situation. And if reporting gender violence or sexual violence brings an irregular situation to light, no penalty file is opened for being here without papers — and any file already open, or any expulsion or return order already agreed, is suspended. Once a protection order or a prosecutor’s report exists, she can apply for residence and work on exceptional grounds, and is given a provisional residence and work permit in the meantime. Children under 18 in Spain at the time are covered; those over 16 get residence and work.Organic Law 4/2000, article 31 bis, in its 2022 wording
The honest other half, and you should read it twice. The suspension is a suspension, not a cancellation. If the criminal case ends without a conviction, or with a decision from which gender violence cannot be deduced, then — in the Ministry of Equality’s own words — the residence and work authorisation is refused, the provisional permit loses effect, and the penalty procedure for irregular stay is opened or resumed. Anyone who tells you that reporting can never lead to a deportation file is telling you something the government does not say. What follows from that is not “do not report” — it is get the free specialist lawyer first, before you report and throughout. That lawyer costs you nothing and does not depend on your papers.Article 31 bis, paragraph 4, and the Ministry of Equality’s page for foreign women
Article 59 bis — at least 90 days to decide, for trafficking victims
Where the authorities have reasonable grounds to believe someone here without papers has been trafficked, they must tell her about this article and propose a recovery and reflection period of at least ninety days — time to decide whether she wants to help the investigation at all. During identification and during that period, no penalty file is opened and any expulsion already ordered is suspended, temporary stay is authorised, and the administration has to see to her subsistence and, if necessary, her safety and her children’s. Afterwards the authority may declare her exempt from administrative liability and offer, at her choice, an assisted return home or residence and work on exceptional grounds — either because she cooperated or simply in view of her personal situation. Documents that would put her at risk to obtain can be waived.Organic Law 4/2000, article 59 bis
The honest other half. The law says the authority may grant the exemption and the permit, not that it must, and the reflection period can be refused on public-order grounds or where victim status has been claimed improperly. This is a real door with a person deciding at it — which is why going through a service that knows the procedure, rather than alone, changes the outcome.Article 59 bis, paragraphs 3 and 4
A free lawyer does not depend on papers or on money
Spain’s legal aid law grants free legal assistance to victims of gender violence, trafficking and terrorism irrespective of whether they have the means to litigate, and it is to be provided immediately. The same law extends legal aid to “foreigners who are in Spain” — present in the country, not legally resident in it. For the full free defence, victim status begins when a complaint is filed or criminal proceedings start; the free advice before that comes from the gender-violence law itself. And if the case ends in an acquittal you are not billed for the help you already had.Ley 1/1996, articles 2.a and 2.h, as amended by Organic Law 1/2025, in force 3 October 2025
Article 36.5 — work you already did still has to be paid for
Having no work permit does not invalidate your employment contract as regards your rights as a worker. Unpaid wages are still owed. What you cannot get without authorisation is unemployment benefit — the article says that in the same breath, and being granted some other benefit does not change your immigration status either way.Organic Law 4/2000, article 36.5

How the law is applied in practice. Articles 31 bis and 59 bis are what the statute book says, read article by article in the government’s own published text. We could not establish how consistently they are applied at a Barcelona police station, or how long a decision takes. That gap is the reason to go through UTEH, a lawyer, or the Consulate rather than alone — they have done it before and you have not.

Leaving this page

Hiding a page is not the same as leaving no trace. Here is exactly what each thing does.

About the phone itself

The Ministry of Equality says that on many smartphones sold in Spain, a call to 016 does not go into the phone’s call list. Read that narrowly: it is about the call log on certain handsets. The official page does not say the call is invisible on a phone bill, and neither do we.

Nothing on this page can do anything about software somebody has installed on your phone, or about an account they can see from their own device. If you think that is happening, use a different phone — a friend’s, or a computer at a public library. Barcelona’s libraries are free and you do not need papers to sit down at one. Find a library →

What this site keeps. Juan More Chance does not ask who you are and does not want your documents. How we handle data →

Sources

Where every number and every legal claim on this page came from, and what we deliberately left out.

Every number on this page was read off the organisation’s own website on 9 September 2026, not copied from a leaflet. Juan More Chance is independent of all of them, handles no cases, and passes nothing on. Where a source and the ICON Kit disagree, the source wins and the page says so.

The anti-trafficking lines
Policía Nacional, collaboration against trafficking — policia.es/_es/colabora_trata.php · 900 10 50 90 and the trafficking mailbox. The page lists forced labour, servitude and forced begging alongside sexual exploitation.
Ajuntament de Barcelona, UTEH — ajuntament.barcelona.cat · 677 445 190, the Guàrdia Urbana group on 646 750 246, the hours, and the “either way” conditions quoted above. No email address is published on this page; the one printed in the Consulate’s list is not repeated here.
Adoratrius / Fundación Amaranta, Catalonia delegation — adoratrius.cat · fundacionamaranta.org · 679 65 40 88, a permanent 24-hour line. SICAR cat became the Catalonia delegation of Fundación Amaranta in January 2024 and sicarcat.org no longer resolves.
Proyecto Esperanza — proyectoesperanza.org/contacto · 607 542 515 (24h) and +34 91 386 06 43. Their contact address is now at fundacionamaranta.org, not proyectoesperanza.org.
Fundación Cruz Blanca, trafficking programme — fundacioncruzblanca.org · 973 08 69 38, Lleida. The Consulate’s list files Zaragoza, Huesca, Teruel and Fraga under “Catalunya”; they are in Aragón.
Cruz Roja Española — www2.cruzroja.es/contacto · 900 22 11 22, Mon–Fri 09:00–20:00. The widely quoted 900 22 22 92 and 901 22 22 92 appear nowhere on their site.
Violence at home
016, Ministry of Equality — violenciagenero.igualdad.gob.es · free, confidential, 24 hours, 53 languages; legal advice 08:00–22:00; WhatsApp 600 000 016; text phone 900 116 016. Its own page says it forwards trafficking calls to 900 105 090. It claims only that calls are kept out of the call log on certain handsets — not off the bill.
Generalitat de Catalunya, 900 900 120 — igualtat.gencat.cat · free and confidential, 24 hours, 365 days, 124 languages, open to the woman’s circle and to professionals. “Anonymous … and leaves no trace” is the wording of the service’s own posters, in Catalan and in English, not of the web page. The old dones.gencat.cat address for this page no longer exists.
Ajuntament de Barcelona, channels against sexist violence, PIAD and SARA — PIAD · SARA · all channels · the 900 922 357 booking line, the twelve PIAD points, SARA’s address and walk-in hours, SARA Jove, CUESB 900 703 030, and SARA’s statement on legal situation and on reporting. The council’s three pages give three different sets of hours for 900 922 357, which is why this page says to ring rather than travel.
Plural, centre de masculinitats — ajuntament.barcelona.cat · 933 491 610. It replaced the city’s former Servei d’Atenció a Homes.
What you are owed at work
Labour and Social Security Inspectorate, rights of domestic workers, in Tagalog — oeitss.gob.es · the minimum wage figures for 2026, the 30% ceiling on payment in kind, hours, rest, holidays, Social Security registration, and the six-month cooperation route to a residence permit.
Inspectorate, how to complain — oeitss.gob.es/tramites/personas-trabajadoras/denuncia · Catalonia: treball.gencat.cat · both state that a complaint cannot be anonymous and that the complainant’s identity is withheld from the employer.
Real Decreto 1620/2011, the special employment relationship of domestic service, articles 5, 8, 9 and 11 — boe.es/buscar/act.php?id=BOE-A-2011-17975 · Real Decreto-ley 16/2022 — boe.es/buscar/act.php?id=BOE-A-2022-14680 · hours, rest, holidays, the written-contract presumption, the 30% cap on pay in kind, and the 2022 abolition of dismissal at will together with unemployment and wage-guarantee cover from 1 October 2022. Note the 30% figure was not changed in 2022; it is the cash minimum-wage floor beside it that does the work.
Real Decreto 126/2026, of 18 February, setting the minimum wage for 2026 — boe.es/diario_boe/txt.php?id=BOE-A-2026-3815 · €1,221 a month, €17,094 a year, €9.55 an hour for domestic workers paid hourly, and article 4.3 on pay in kind. In force 1 January to 31 December 2026 — a new decree is due for 2027.
Criminal Code, articles 177 bis, 311 and 312 — boe.es/buscar/act.php?id=BOE-A-1995-25444 · consolidated to 9 April 2026. Read to confirm a negative as well as a positive: there is no offence of withholding a worker’s identity documents anywhere in the Code, which is why this page calls it evidence rather than a crime.
Your rights in Spain, and what having no papers changes
Organic Law 1/2004, on comprehensive protection against gender violence — articles 17, 18, 20, 21, 23, 27, 62 and 64, in the consolidated text — boe.es/buscar/act.php?id=BOE-A-2004-21760 · as amended by Organic Law 10/2022, in force 7 October 2022. Article 23 is the one that matters most in practice: a social services or shelter report accredits victim status, so these rights do not all begin with a police report.
Organic Law 4/2000, on the rights of foreign nationals — articles 31 bis, 36.5 and 59 bis — boe.es/buscar/act.php?id=BOE-A-2000-544 · consolidated. Article 31 bis in its wording since 7 October 2022; article 59 bis since 12 August 2015.
Ministry of Equality, protection for foreign women — violenciagenero.igualdad.gob.es · the government’s own statement that where the criminal case does not end in a conviction the provisional permit lapses and the penalty procedure for irregular stay is opened or resumed. This page exists because that sentence does.
Ley 1/1996 on free legal aid, articles 2.a and 2.h — boe.es/buscar/act.php?id=BOE-A-1996-750 · article 2.h as amended by Organic Law 1/2025, in force 3 October 2025: free legal aid regardless of means for victims of gender violence and of trafficking. Article 2.a extends legal aid to foreigners who are in Spain.
Criminal Procedure Act, article 544 ter — boe.es/buscar/act.php?id=BOE-A-1882-6036 · the protection order: where it can be requested, the 72-hour maximum for the hearing, and that it can be relied on before any authority.
Republic Act 9262, the Anti-Violence Against Women and Their Children Act of 2004 — officialgazette.gov.ph · sections 3, 5, 7, 8, 9, 10 and 12. There is no extraterritoriality clause in the Act; protection orders are enforceable “anywhere in the Philippines”. The one qualification is AAA v. BBB, G.R. No. 212448 (Supreme Court, 11 January 2018), which allows a psychological-violence case over conduct abroad only where the victim resides in the Philippine place where she files.
Republic Act 8239, the Philippine Passport Act of 1996, section 11 — lawphil.net · “A Philippine passport remains at all times the property of the Government, the holder being a mere possessor thereof … and the same may not be surrendered to any person or entity other than the government or its representative.” Read here on a law repository rather than a government site: officialgazette.gov.ph refuses automated readers.
Recruiters and the Philippine side
DMW, licensed recruitment agencies — dmw.gov.ph/inquiry/licensed-recruitment-agencies · the register and its status values, including Cancelled, Delisted and Forever Banned. There is no separate blacklist page.
Philippine Consulate General Barcelona, assistance to nationals — barcelonapcg.dfa.gov.ph · contact page · “regardless of status”, walk-in without appointment, the address, the hours, the trunkline and the WhatsApp hotline.
1343 Actionline, run by the Commission on Filipinos Overseas for the IACAT — 1343actionline.ph · report.1343actionline.ph · 24 hours; takes cases whether the crime happened in the Philippines or abroad; publishes no number dialable from outside the Philippines.
MWO and OWWA Madrid — madridpe.dfa.gov.ph/contact-us · owwa.gov.ph · the address, the hours and both sets of numbers. philippine-embassy.es no longer resolves.
The red flags, and the signs of domestic servitude
Ministerio de Igualdad, practical tool for detecting victims of trafficking for labour exploitation — violenciagenero.igualdad.gob.es/otrasformas/trata/detectarla · the indicator headings used above: retention of documents, restriction of movement, isolation, deception, recruitment, abuse of vulnerability. Published 2013 and still the Ministry’s current published tool.
International Labour Organization, Indicators of Forced Labour, 2025 revised edition — ilo.org · eleven indicators, of which retention of identity documents is the seventh, and the test quoted on this page: whether workers can freely access their documents at any time without needing prior approval. Take care to use the 2025 edition; an older 2012 page sits beside it.
UNODC, Human Trafficking Indicators — unodc.org · the domestic-servitude list — not eating with the family, no private space, never leaving the house without the employer — which is where that paragraph comes from. Dated 2009 and no longer linked from UNODC’s current pages; used here for description, not for law.
Republic Act 8042 as amended by Republic Act 10022, section 6 — lawphil.net · illegal recruitment: withholding travel documents before departure, charging more than the allowed fees, and substituting an approved contract. Note the words “before departure” — this reaches a recruiter in the Philippines, not an employer in Barcelona.
The document this page was built to fix
Philippine Consulate General in Barcelona, In-Country Orientation and Navigation (ICON) Kit, 2nd edition, October 2025 — barcelonapcg.dfa.gov.ph · pages 26–28. Its anti-trafficking page heads a block of clickable logos “Hotline Numbers” and prints none; the list is behind a Google Drive link. Everything in it that we could confirm is above, with the numbers on the page instead of behind a download. Listing an organisation here is not an endorsement by the Consulate or by us.

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